Before you arrive

To maintain a tranquil and stress-free experience for all guests, we are unable to accommodate children unless they have an appointment for one of our services.

We provide an SMS text message appointment confirmation service to all our guests. It is computer generated and is important that you reply to it, as this automatically confirms your appointment time. We reserve the right to cancel unconfirmed appointments.

Please arrive at least 10 mins early, to complete our confidential client information form (if you are new to our salon) and to relax and unwind. As a courtesy to all our guests, please understand that arriving late will unfortunately encroach on the time we have to spend with you.

Upon your arrival

It is kindly requested you turn your mobile phone to silent or off so as to respect the peace of other guests.

During your treatment

Colour Allergy Policy

If you:

  • are you new to our salon

  • never had a colour before

  • have experienced any sort of sensitivities or reactions to colouring your hair before

We recommend a sensitivity test at least 24 hours prior to your colour appointment.

There is no need to make a booking for your allergy test.

If time does not permit and your unable to have the allergy test done, you will need to sign a waiver agreement that releases I Am Hair Wellness from any responsibility and/or liability concerning the application, processing and/or consequences of your colour.

Please be assured it is uncommon for allergies to occur. We like to practice safe standards in our salon and feel this to be of high importance.

Cancellation or reschedule

We kindly request a minimum of one working day, if you need to cancel or reschedule your appointment.

“No show” appointments may be charged full price of the service booked. This also includes gift certificates.